In 2015/16 Taylor and Francis and Loughborough University worked together to explore the library user experience (UX) of a specific segment of library customers – the Postgraduate Research Student (PGR).
We wanted to identify opportunities for libraries and publishers to improve the services and products we offered PGRs through uncovering the answers to 7 key questions:
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It was always clear that this study could only provide insight to the Loughborough University context and would not necessarily be representative of the sector, but the results did reinforce some of our broader understanding of PGR behaviour, and raise some useful findings that can be used to inform service delivery.
Our findings gave us 7 key insights into the Postgraduate Student Library User Experience at Loughborough University:
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Alongside generating these valuable insights into the User Experience (UX) the project also surfaced some very important and difficult questions that need to be addressed by the University and Publisher if services are to continue meeting PGR students’ information needs.
Read Loughborough University’s Graham Walton’s blog post on 8 Good Questions for Libraries Raised by the PGR Student Library UX Research
A Successful Publisher-Library Collaboration
Our collaboration with Loughborough University also gave us a good experience small ways in which publishers, libraries, faculty, and researchers can work together to delve into issues of common interest, and forge closer relationships for the benefit of all parties.
Read our Q&A with Gareth Cole and Helen Young of Loughborough University’s Pilkington Library about their role in the project and their experiences of working with postgraduate research students in the library.
Do these findings ring true at your institution?
Coming soon: a research toolkit to help you undertake research into your own PGR students’ library user experience. Sign up for the Taylor & Francis Library Insights newsletter so you don’t miss it.