As an international Business-to-Business Information Services Group, data and information is at the heart of what Informa does.
We take the privacy and protection of data and information seriously, and are committed to handling the personal information of all those we engage with, whether customers, suppliers, colleagues or any other community, responsibly and in a way that meets the legal requirements of the countries in which we operate.
Informa is an international business-to-business Information Services Group, operating in over 20 countries. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.
Informa is organised into four Operating Divisions; Academic Publishing (which trades as the Taylor & Francis Group), Business Intelligence, Global Exhibitions and Knowledge & Networking (which trades as KNect365).
Legal entities that are part of Informa Plc:
- Taylor & Francis Books India Pvt Limited
- Dove Medical Press (NZ) Limited
- Informa Healthcare AS
- IBC Asia (S) Pte Limited
- Taylor & Francis (S) Pte Limited
- Taylor & Francis (S) Pte Limited – Taiwan branch
- Co-Action Publishing AB
- Taylor & Francis AB
- Afterhurst Limited – Singapore branch
- Dove Medical Press Limited
- H. Karnac (Books) Limited
- Informa UK Limited
- Informa UK Limited – Australian Branch
- Informa UK Limited – Korean branch
- Karnac Books Limited
- Taylor & Francis Books Limited – Dutch branch
- Taylor & Francis Publishing Services Limited – Malaysia branch
- Taylor & Francis Group, LLC
About Taylor & Francis Group
Taylor & Francis Group, an Informa business, publishes specialist academic books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.
This includes products and services provided under legal entities including Informa UK Limited and Taylor & Francis Group, LLC. Taylor & Francis Group publishes under a number of different imprints, including Taylor & Francis, Routledge, and CRC Press.
What we collect
This section explains the personal information that may be collected when using our products and services, and the other personal data we may receive from other sources.
- Contact details, such as your full name, email address, postal address and telephone number;
- Educational, nationality and professional background information;
- Usernames and passwords;
- Payment information, such as a credit or debit card number;
- Comments, feedback, posts and other content submitted; and
- Interests and communication preferences including marketing permissions where appropriate;
- Location information (e.g. through mobile apps);
- IP address information and information relating to your use of the website.
We collect and use your personal information in the following main categories:
- As customer / consumer data, related to transactions, prospective sales or analytics;
- As contact data, which includes academic and corporate customer contact data such as details of account manager / key contact at corporate customers, and subscriber / user data;
- In connection to an event, for instance exhibition or conference visitors, exhibitors, speakers, and attendee data;
- Product / intelligence data, collected through customer and market research surveys;
- Author, Editor, Learned Society and Lecturer data associated with the delivery of publishing contracts and services;
Sensitive personal data
If collecting or storing sensitive personal data such as information relating to health, beliefs or political affiliation, we typically ask for your explicit consent. However, there are some situations where it will not be possible to request consent, such as if you have an accident at one of our events. If this does occur, we will ensure your privacy rights are protected.
Children’s personal data
Our services and products are directed to academics and business professionals. They are not intended for children under the age of 13 and we do not knowingly collect personal data from this age group. If any information is collected from a child under the age of 13 without verification of parental consent, it will be deleted.
How and why personal information is used
This section explains in detail how and why we use personal information.
Lawful Processing in Europe
Taylor & Francis Group collects and uses personal information. The lawful bases we use for this activity in Europe, as required under European data protection laws, are:
- Where it is necessary for entering into or performing a contract with you
- Where we have a legitimate interest to do so, provided your rights do not override these interests
- Where you have consented to its use
- Where our colleagues believe it is in your vital interests to share your personal details, for example with emergency services
- Where required to comply with our legal obligations
Product enquiries, sales and administration
As part of a purchase, product enquiry, request for information and for account administration, we collect information such as your name, country, job title, company information or academic affiliation, postal address, e-mail address and telephone number.
If you have made an enquiry about us or our products or services, either online or over the phone, we will use your personal information to respond to the enquiry or to take other steps at your request, before you enter into a contract. For example, we collect the e-mail addresses and additional contact details of those who send e-mails to request information. Where a sales representative speaks to you over the phone, the calls are recorded for training and monitoring purposes only.
If you have registered for or purchased a product or services, including on a trial basis, your personal information will be used to provide that product or service, communicate about it and handle payments, as is necessary for the performance of the contract entered into with us.
If your personal information is relevant to certain products and is freely available through public sources, such as on a website related to your work or profession, we may use this personal information for providing customers with our products, as is necessary for the purposes of our legitimate interests as a commercial organisation.
If you publish with us, your personal information is used in connection with the dissemination and promotion of your published work, as is necessary for the purposes of our legitimate interests as a commercial organisation. Your name and affiliation will be published as part of authored work. Personal information is also used to handle payments or for other purposes, as is necessary to perform the contract entered into with us.
In addition, we sometimes take photos and videos at events associated with your published work. Where photos and videos are taken at our events that feature you as an author, we may use those photos and videos for promotional purposes.
We will use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and the laws of the country where you live, you may have actively given us your consent for this, by opting in, or we may be entitled to rely on your implied consent or our legitimate interests. The opportunity to opt out of future marketing emails will always be provided, and information on how to do this given when your personal information is collected and on every marketing email sent. Further information on how to change your marketing preferences is provided in the section below.
Customer and Prospects Management including Analytics
We may use your personal information, combined with publicly available data and demographic data, to maintain our customer database and carry out internal analysis of the usage of our products and services. This is done to improve those services, develop new products and predict future customer behavior, as part of our legitimate interests as a commercial organisation. This may include automated profiling and campaign management techniques.
Mobile Applications and Websites Analytics including Location Data
We may combine visitor session information, or other information collected through tracking technologies, with personally identifiable information in order to understand and measure your online experience and determine what products, promotions and services are likely to be of interest.
Technical methods are also used in HTML e-mails sent to visitors, for purposes including: (i) to determine whether visitors have opened or forwarded e-mails and/or clicked on links in those e-mails, (ii) to customise the display of banner advertisements and other messages after closing an e-mail, and (iii) to determine whether a visitor has made an enquiry or a purchase in response to a particular e-mail.
In compliance with the California Online Privacy Protection Act (CalOPPA) (e.g.: Browsers Do Not Track Signals) while we strive to offer you choice when using our website and mobile applications, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
Automated Decision-Making, Including Profiling
We use algorithm-based technologies to personalise dynamic web content based on your explicit and/or implicit interests. We carry out general profiling such as segmentation, non-automated and automated decision-making based on profiling for the purpose of providing you with a more relevant experience and for the purposes of our legitimate interests as a commercial organisation. Automated decision making is never used in any way that produces a legal or similarly significant effect.
Automated decision making, which for example is where your answers to an application to receive a sample inspection copy of a textbook determines whether the request is granted, is implemented in certain cases to ensure we deliver a timely and reliable service to customers.
Depending on the laws of the country where you live, you may have rights related to our decision. For example, if you live in the European Union, you may have the right not to be subject to our decision, or you may have the right to insist on human intervention in the process, express your point of view or contest the decision. To exercise any such right, please contact us via one of the methods set out in the Questions or Complaints section below. In some cases, we may have the right to continue with our decision, in accordance with applicable laws. This will be explained if it is the case. Otherwise, we will respond to your request as promptly as reasonably possible.
Compliance with our legal obligations
To ensure compliance with international trade sanction laws and regulations, we screen customers, vendors and suppliers against US, OFAC, BIS, UN, EU and UK sanctions lists. Should any screening check flag an issue where we cannot continue in a contract with a customer or supplier, they will always be informed.
How we protect personal information
Any personal information given to us will be treated with the utmost care and security. This section sets out some of the security measures in place.
A variety of physical and technical measures is used to keep data safe and prevent unauthorised access to, or use or disclosure of personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information, using both physical and electronic means. Our colleagues receive data protection training, and we have detailed security and data protection policies that colleagues are required to follow when handling personal data.
All reasonable steps are taken to ensure that your personal information is kept secure from unauthorised access, but we cannot guarantee it will be secure during the transmission process to this website because this transmission is not controlled by us. We make use of HTTPS (HTTP Secure) whereby the communication protocol is encrypted via Transport Layer Security for secure communication over a computer network. The website is loaded via HTTPS, represented by the lock icon in your web browser, which ensures the transmission is secure and is demonstrated by a certificate issued by an official security certificate authority to us.
International transfer of personal information
As an international business and because of the technologies we use, personal information may be accessed by our colleagues and third-party service providers from locations outside of the European Economic Area, whose data protection laws may not be as extensive as those in Europe.
To ensure the same level of protection is in place when processing is conducted outside the European Economic Area, we use appropriate safeguards approved by the European Commission.
We apply appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy. Taylor & Francis Group has put in place international data transfer agreements between its companies and with relevant third-party service providers based on standard contractual clauses approved by the European Commission.
Advertising that we place on our sites
We use personalised online advertising to promote our own products and services, meaning that you may see advertising for our products and services on our sites and when you are on third party websites, including social media platforms. It works by showing you adverts that are based on your browsing patterns and the way you have interacted with our sites and apps. When you browse our sites or use our apps, some of the cookies and similar technology we place on your device are advertising cookies, so we can understand what type of products you are interested in. We may also share online data collected through cookies with the relevant third–party service providers.
Third Party Links
Who we share personal information with
As an international company, to provide you with services and products we may share your information for specific reasons. This section explains how and why we share personal data with other companies within the Taylor & Francis Group, our suppliers, and other third parties.
Sharing with Taylor & Francis Group companies
We may share your personal information with certain other companies within the Taylor & Francis Group for specific purposes. For example, other Taylor & Francis Group companies may assist us in providing products and services to you, in carrying out internal analysis of the usage of products and services, or in offering products and services which may be of interest.
Sharing with Service Providers
We may share your personal information with the following types of third party, to assist us in providing products and services to you:
- Email marketing providers
- Online advertising providers
- Web hosting providers
- Indexing and abstracting providers
- Article submission, copy-editing and peer-review providers
- Secondary content aggregators
- Library discovery services
- Government and institutional scholarly research repositories
- Content platform providers
- Event collaboration partners
We may share personal information with third parties outside the Taylor & Francis Group in the event of a sale, merger, acquisition, partnership, joint venture, or negotiations related to this type of activity with respect to all or part of our business. We only share your personal information with such third parties, if and to the extent necessary for them to provide such assistance.
Sharing with other Organisations
We may share your personal information with trusted partner organizations for their marketing purposes, in accordance with local data laws and where appropriate your consent. If your personal information is subject to European data protection laws, we will not share it with third parties for their marketing purposes, unless you have actively given us your consent to do this.
We may also share your personal information with third parties in the event of a sale, merger, acquisition, partnership, joint venture, or negotiations related to the same with respect to all or part of our business.
In some circumstances, we may be legally required to disclose your personal information, because a court, the police, another judicial or law enforcement body, or government entity has asked us for it.
How long information is kept
We will only retain your personal information for as long as is necessary and as permitted by applicable laws.
We will retain your personal information while we are using it, as described in the section above, and may continue to retain it after these uses have ended where we have a legitimate business purpose. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honor your opt-out request. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.
Personal information will only be retained for as long as is necessary and as permitted by applicable laws. The length of time for which we will retain your personal information will depend on the purposes for which we need to retain it. After we no longer need to retain your personal information, it will be deleted or securely destroyed.
How to update your information and marketing preferences
We want to ensure you remain in control of your personal information. We try to ensure that the personal information held about you is accurate and up-to-date, and will always give the opportunity to opt out of future marketing communications.
Information on how to opt out will be given when we collect your personal information and specified on every marketing email we send. However, if at any stage you would like to update and/or correct such personal information or opt-out of future marketing communications, please contact us via one of the methods set out in the Contact Us section below.
Taylor & Francis Group operates in countries with data protection laws that may provide individuals the right to be able to access and control their information. We always will enable you to be able to exercise the rights provided by data protection laws.
EU data protection laws give individuals a number of rights, where their data and information is collected and used by companies that are active and operating in Europe. Under the General Data Protection Regulation, these are:
- The right to confirmation whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold. This is known as subject access request;
- The right to have inaccurate data rectified;
- The right to have your data erased. This does not however apply where it is necessary for us to continue to use the data for a lawful reason;
- The right to request the restriction or suppression of their personal data, such as, we will stop using the data but we may continue storing it)
- The right to obtain your personal data that you have provided to us, on the basis of consent or performance of a contract, and where technically feasible, transmitted in a common electronic format to you or directly to another company.
- The right to object to the use of your data. Specifically, you have the right to object to our use for marketing and in relation to automated decision making, including profiling where there may be legal or similarly significant effects.
There are exceptions to the rights above. Where you make a request to us as part of these rights, we will always try to respond to your satisfaction, although there may be situations where we are unable to do so.
Depending on the laws of the country where you live, you may have other rights in respect of your personal information. If you wish to exercise any legal right in respect of your personal information, please contact us via one of the methods set out in the Contact Us section below.
In some cases, we may be entitled to decline a request you have made regarding your personal information, in accordance with application laws. We will explain if that is the case. Otherwise, we will meet your request as promptly as we reasonably can. If you have requested that we stop sending you marketing messages, please note that you may still receive them for a short period while the request is processed.
If you would like further information on your rights or wish to exercise them, please write to our Group Data Protection Officer at Informa, 5 Howick Place, London, SW1P 1WG or email [email protected].
If you would like further information on your rights or wish to exercise them, please write to us at 4 Park Square, Milton Park, Abingdon, OX14 4RN, or email [email protected], or submit your query via our website.
You can also contact Informa’s Group Data Protection Officer at Informa, 5 Howick Place, London, SW1P 1WG or email [email protected].
If you would like to update and/or correct your personal information or opt-out of future marketing communications, please email [email protected]
We hope to resolve any privacy concerns you may have.
If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to any supervisory authority or other public body with responsibility for enforcing privacy laws. In the UK, the UK Information Commissioner’s Office regulates and enforces data protection law. Their procedures can be found at www.ico.org.uk.